General Conditions

Our services

theHotls provides curated hotel discovery, editorial content, travel inspiration, destination information, hotel listings, links, and related online features.

We may change, suspend, remove, or discontinue any part of the website or services at any time. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Intellectual property rights

The website, brand, layout, text, graphics, logos, images, videos, software, and other content are owned by or licensed to theHotls unless otherwise stated.

You may access the website for personal, non-commercial travel research. You may not copy, scrape, reproduce, modify, distribute, sell, exploit, or create derivative works from our content without prior written permission, except where allowed by law.

User representations

By using the website, you confirm that you have the legal capacity to agree to these conditions, that your use is lawful, and that any information you provide to us is accurate and not misleading.

If you use the website on behalf of a business or other entity, you confirm that you have authority to bind that entity to these conditions.

Prohibited activities

You must not misuse the website, interfere with security, attempt unauthorised access, upload malicious code, scrape at scale, copy content for competing services, impersonate others, submit false information, or use the website in a way that violates applicable law.

We may restrict or terminate access if we believe these conditions have been breached or if action is needed to protect theHotls, users, partners, or the website.

Submissions and communications

If you send us suggestions, corrections, feedback, hotel information, images, or other submissions, you grant theHotls permission to review, store, edit, publish, and use that material for website, editorial, operational, or promotional purposes, unless we agree otherwise in writing.

You are responsible for ensuring that anything you submit is accurate, lawful, and does not infringe third-party rights.

Third-party links and bookings

theHotls may link to third-party websites and services, including hotels, booking platforms, maps, social media, payment providers, affiliate networks, and editorial sources. These services are operated independently and may have their own terms and policies.

Unless expressly stated otherwise, bookings are made directly with the hotel or booking provider, not with theHotls. Prices, availability, deposits, payments, taxes, fees, cancellations, refunds, check-in rules, guest obligations, and special conditions are controlled by the relevant third party.

Booking conditions

Before booking, you should review the hotel or booking provider terms carefully, including cancellation rules, payment schedule, taxes, additional charges, minimum stay, age restrictions, pet rules, accessibility, and local requirements.

theHotls is not responsible for disputes, losses, changes, overbooking, cancellations, service issues, or other matters arising from a booking made with a third party.

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we may collect, use, share, and protect personal information.

Corrections and interruptions

The website may contain typographical errors, inaccuracies, omissions, outdated information, or technical issues. We reserve the right to correct, update, or remove content at any time without prior notice.

We do not guarantee that content will always be complete, current, or available.

Disclaimer and limitation of liability

The website and content are provided on an as-is and as-available basis. To the fullest extent permitted by law, theHotls disclaims warranties and is not liable for losses arising from website use, reliance on content, third-party links, booking decisions, interruptions, errors, or technical problems.

Nothing in these conditions excludes or limits liability where it would be unlawful to do so.

Indemnification

You agree to hold theHotls harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, breach of these conditions, unlawful submissions, or infringement of third-party rights.

Governing law and disputes

These conditions are intended to be governed by the applicable laws of the place where theHotls operates, unless mandatory consumer protection laws provide otherwise.

Before starting any formal dispute, you agree to contact us first so we can try to resolve the issue informally.

Changes to these conditions

We may update these General Conditions when our services, practices, or legal requirements change. The latest version will be posted on this page with the updated date.

Contact us

For questions about these General Conditions, contact theHotls through the contact details or contact form provided on our website.