Privacy Policy

Summary of key points

We collect the information needed to run theHotls, respond to you, send requested communications, understand how the website performs, and keep our services secure.

We do not sell personal information. Where we use service providers, analytics tools, email platforms, hosting services, or booking and affiliate partners, we share only what is reasonably needed for those purposes.

Information we collect

We may collect personal information that you voluntarily provide, including your name, email address, newsletter preferences, message content, enquiry details, and any other information you send through forms or direct communication.

We may collect information automatically when you use the website, such as IP address, browser and device information, operating system, referring URLs, pages viewed, approximate location, dates and times of visits, and interactions with site features.

Sensitive information

Please do not send sensitive personal information unless we specifically request it. theHotls does not need sensitive information such as health data, government identifiers, financial account details, or precise private location data to provide our editorial hotel discovery service.

How we use information

We process information to provide and maintain the website, answer enquiries, send requested newsletters or updates, improve content and recommendations, analyse traffic, protect against misuse, comply with legal obligations, and support our business operations.

Where required by law, we rely on appropriate legal bases such as consent, contract performance, legitimate interests, legal obligations, or your request before entering into a contract.

Cookies and tracking technologies

We may use cookies, pixels, local storage, and similar technologies to make the website function, remember preferences, measure performance, understand visitor behaviour, personalise content, and support marketing or affiliate attribution.

Cookie categories may include strictly necessary, analytics, performance, personalisation, and marketing cookies. You can manage cookies through your browser settings or any cookie preference tools available on the website.

Sharing information

We may share information with vendors and service providers who help us operate the website, host data, send emails, analyse site usage, manage security, process forms, or provide customer support.

We may share limited information with hotels, booking platforms, affiliate networks, analytics providers, advertising partners, professional advisers, authorities, or other parties where it is necessary, lawful, or connected with a business transfer.

International transfers

Our service providers and technical infrastructure may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

When information is no longer needed, we will delete, anonymise, or securely retain it only where a lawful reason remains.

How we protect information

We use reasonable technical and organisational measures designed to protect personal information. No online service can be guaranteed to be completely secure, so you should use the website with appropriate care.

Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent related to your personal information.

If you receive marketing emails from theHotls, you can unsubscribe using the link in the email or contact us through the website.

Updates to this policy

We may update this Privacy Policy when our practices, tools, or legal requirements change. The latest version will be posted on this page with the updated date.

Contact

For privacy questions, requests, or complaints, contact theHotls through the contact details or contact form provided on our website.